Sorry to see you go. Here is the full procedure, illustrated step by step.
If you hold a Privanext subscription and unfortunately wish to leave us, follow the steps below. Every screenshot is clickable — click any of them to enlarge it.
Sign in to your Privanext account and open the "Subscriptions" tab. You'll find a table listing the start date, end date, subscription (the portfolio you hold) and its status — active subscriptions are shown with a green badge.
Right below the table, a message reminds you: "If you wish to unsubscribe, please contact our support — we're here to help!", with a direct link to the support center. This is the quickest way to confirm your subscription details before reaching out to us.
From any page of the Privanext website — the homepage, your dashboard, or this very guide — open the top navigation menu and click "Contact Us". This takes you straight to our support center, so you don't need to look up an email address.
Enter the email address linked to your Privanext account to sign in, or follow the on-screen instructions to register if you don't have a support account yet, then click "Next".
On the "Privanext Wealth Management" help center page, you'll see two request types: "Questions for sales" and "Technical support". Even though it isn't labeled "unsubscribe", "Questions for sales" is the correct queue for subscription and billing requests, including cancellations — select it to continue.
Complete the "Privanext Gestion de Patrimoine" request form: pick your name under "Raise this request on behalf of", write a clear subject in "What is your sales question?" (for example: "Unsubscription request"), and use the description field to add as many details as possible — your account email and the subscription you want to cancel.
You can attach screenshots or documents using the drag-and-drop area if needed. Once everything is filled in, click "Submit".
Once your request lands in our queue, our support team reviews it and processes your unsubscription within 72 hours. Thank you for your understanding — and for having been part of Privanext.
Any question about your account or your data? Have a look at our subscription conditions and privacy policy, or reach out through the same support center.